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Returns & Refunds
In compliance with the Consumer Protection (E-Commerce) Rules, 2020, we offer a transparent and hassle-free return and refund policy.
Return Window
Unworn, unwashed, and undamaged items can be returned within 7 days of delivery for a full refund or exchange. Custom printed items or personalized apparel are considered final sale and cannot be returned unless they arrive damaged or defective.
Conditions for Return
- The product must be in its original packaging with all tags attached.
- For damaged or defective products, please notify us within 48 hours of delivery. Return shipping costs for defective products will be covered by us.
- There are no hidden cancellation charges. Eligible refunds will include the full amount paid for the item.
Refund Process
Once your returned item is received and inspected, we will notify you regarding the approval or rejection of your refund. If approved, your refund will be credited to your original payment method, or via NEFT/UPI for Cash on Delivery (COD) orders, within 5–7 business days.
To initiate a return, email support@applixwear.com with your order number and the reason for your return request.