Legal
Privacy Policy
This Privacy Policy explains how your personal information is collected, used, stored, and shared when you visit or make a purchase from Applix Wear ("the Site"). This policy complies with the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and the Consumer Protection (E-Commerce) Rules, 2020.
1. Personal Information We Collect
When you visit our website, we automatically collect certain information about your device, including your browser type, IP address, time zone, cookies, and information about how you interact with our website, pages, and products.
When you place or attempt to place an order, we collect personal information including your name, billing address, shipping address, email address, phone number, and payment details (credit/debit card, UPI, net banking, or other supported payment methods).
2. How We Use Your Personal Information
We use the information collected to process and fulfill your orders, including payment processing, shipping, invoicing, and order confirmations.
We also use your information to:
- Communicate with you regarding your orders or inquiries.
- Detect and prevent fraud or unauthorized transactions.
- Provide updates, offers, and promotional communications (only where permitted or with your consent).
- Improve our products, services, and customer experience.
3. Sharing Your Personal Information
We share your information only with trusted third-party service providers required to operate our business, including payment gateways, shipping partners, and our e-commerce platform (such as Shopify), solely for fulfilling your orders and providing our services.
We may also disclose information where required by applicable Indian laws, legal proceedings, government authorities, or to protect our legal rights.
4. Data Retention
We retain your order information for business, accounting, taxation, and legal compliance purposes. If you request deletion of your personal data, we will comply where legally permitted, subject to mandatory record retention requirements under Indian law.
5. Your Rights
As an Indian customer, you may request access to the personal information we hold about you and ask us to correct, update, or delete your information where applicable. To exercise these rights, please contact our support team or Grievance Officer.
6. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our business practices, technology, legal requirements, or regulatory obligations. The updated version will always be available on this page.
7. Grievance Officer
In accordance with the Consumer Protection (E-Commerce) Rules, 2020 and the Information Technology Act, 2000, details of our Grievance Officer are available on our Contact Us page. Complaints will be acknowledged within 48 hours and resolved within one month from the date of receipt.